Process the orders through the point of sale (POS) system.Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.Communicate with customers via a portable phone and respond to calls in a professional and timely manner.Ensure quality and freshness of all items chosen.Read and follow directions given in the note section.Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
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